Whew! We're finally unpacked and open for business! We’ve had a LOT of (very tiny!) parts to organize! This longer-than-expected transition also provided us with a little extra time to think about where Whimsical Gifts is headed and how we fit within today’s ever-changing small business environment. So after much consideration, we've decided to streamline Whimsical Gifts into a more sustainable operation. In case you're wondering what that means for all of us, read on...
WHAT'S CHANGING
Lead Times
With a smaller team, turnaround times may be a little longer. We’ll always do our best to get orders out as quickly as possible, but we appreciate your patience as we make these adjustments. If you're ordering for a special occasion or during busy holidays, please plan ahead!
Inventory & New Releases
Since we'll be producing fewer pieces at a time, some items may go out of stock more quickly. It doesn't mean they're gone for good, just that we’re no longer keeping every style and variation on hand at all times (with over 1,000 SKUs, it's a lot!). If you need something that is currently out of stock, please contact us and we will do our best to get it to you within your timeframe! We'll also be streamlining our current collections and launching new products more strategically.
Renewed Focus on Custom Designs
Custom and personalized watches have become a favorite part of what we do. Whether it's marking a milestone, creating a meaningful keepsake (or just for fun!), we love making your ideas come to life! As part of this new chapter, we're excited to focus a bit more on these one-of-a-kind projects.
WHAT'S STAYING THE SAME
Our Commitment
We're still 100% involved in all aspects of the business and are very proud of the strides we've made in the quality of our designs, products, service, and customer experience over the past five years. Our dedication to creating meaningful, one-of-a-kind, wearable-works-of-art is stronger than ever, and we'll continue to provide the exceptional quality and service you've come to expect from us.
A QUICK WORD ON SHIPPING EXPECTATIONS
We totally get that fast shipping is the norm these days, but we're not Amazon (nor do we want to be)! We are a small, family-run business and make Every Single Whimsical Gift By Hand. If you choose to upgrade to Express Shipping (UPS 2nd Day Air) please note this means your order will arrive two business days after it is made and shipped, not two days from the time you place your order. We mention this only because we don't want you to be disappointed. You can read more about our shipping policies here
A (VERY) HONEST NOTE ON PRICING
We've worked really hard to keep prices steady over the years, but given the increasing complexity of our designs and the rising cost of materials, labor, packaging and shipping, we've finally had to make price adjustments across our catalog. Pieces that require more intricate work will be priced slightly higher than more simple designs to reflect the extra time, skill, and materials involved. Thank you in advance for your understanding as these adjustments were necessary to keep doing what we love.
THANK YOU FOR YOUR CONTINUED SUPPORT
We're incredibly grateful for your continued support as we move Whimsical Gifts into this new, more sustainable chapter. Everything we do, from the tiniest hand-painted detail to the final assembly, is a testament to the time, care, and craftsmanship that we put into each piece. And while we truly love what we do, we've also come to recognize that operating a sustainable business is just as essential as the craftsmanship itself. We always love hearing from you, so if you have any questions or just want to say "Hello!" please feel free to contact us.
Cheers!
Tony & Tracy 🥂
