Are all of your products really handmade in the USA?
Yes! Each and every Whimsical Gift product is carefully handcrafted by one of our awesome team members in our Suwanee, GA, USA production facility! Our jewelry charms are manufactured and plated in the United States and then we handpaint and assemble them into earrings, bracelets, and other jewelry. We also create and/or handpaint all of our tiny watch miniatures. However, we do need to purchase the Japanese quartz movements and other watch components from overseas in order to maintain our competitive price points.
What's the difference between the large and small style watches?
We consider our large size "unisex" as its 40mm case diameter looks great on both men and women. The large size also has a bit more room for miniatures. Our small size at 34mm works well for women- and young adult-sized wrists.
Are your products guaranteed?
Yes! All Whimsical Gifts brand products are covered under a one-year limited manufacturer’s warranty, where we will repair or replace defective products at no charge. We also offer a Satisfaction Guarantee – if you are not 100% satisfied with the quality or functionality of any of our products upon receiving it, we will work with you to make it right or your money back.
I just received my watch and it's not running–help!
All of our watches are made by hand at the time we receive your order. We ensure they are fully operational and ship them "running", with the stem pushed in as a QA check. If your watch is not operating correctly upon receipt, you may need to push and pull the stem out a couple of times while setting the time. Please contact us if you are experiencing difficulty activating your watch.
I need something different. Can you make a custom watch for me?
Yes! If you can dream it, we can (almost always) make it! Contact us to let us know your design ideas, and we'll work with you to create your custom watch. In addition to creating entirely new designs, we can also make changes to existing designs. Need a specific uniform, skin tone or hair color? Just let us know what you need, and we'll be happy to help!
Why doesn't my watch look *exactly* like the image on your website?
All of our products are made by human hands and not robots, so no two products will ever be exactly the same. We really love the fact that each and every Whimsical Gift is a truly one-of-a-kind wearable work of art! We also want you to be happy with your purchase, so please contact us and we will work with you to make it right!
What's your return policy?
We're excited about our products and want you to be, too! If you're not 100% satisfied with the quality or functionality of any of our products upon receiving it, we will work with you to make it right, or your money back. Please see your return policy for more specifics.
How often do you update your product assortment?
Often! When we purchased the business in September of 2020, one of our goals was to update and modernize our entire product assortment (and with over 2000 SKUs, it's not going to happen overnight!). We're always adding new watch and jewelry designs, so make sure to sign up for our newsletter for the latest launches and visit the site often. We're also adding a carefully curated assortment of home goods, coming in Fall of 2023!
Do you have a wholesale program?
If you are a retail or gift shop owner interested in carrying our products, please contact us or visit our selection on Faire. We no longer accept 3rd party drop ship partners, and do not allow any of our products to be sold on marketplaces.
still Can't find what you're looking for?
Please contact us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. If your issue is specific to an order, please be sure to include your order number (if you have one) in your inquiry. Thank you!